LEGAL ISSUE: Determination of the date for calculating the deadline for handing over possession of an apartment, and the enforceability of one-sided contractual terms in apartment buyer agreements.

CASE TYPE: Consumer Protection

Case Name: IREO Grace Realtech Pvt. Ltd. vs. Abhishek Khanna & Others

[Judgment Date]: January 11, 2021

Introduction

Date of the Judgment: January 11, 2021
Citation: (2021) INSC 11
Judges: Dr. Dhananjaya Y Chandrachud, J., Indu Malhotra, J., and Indira Banerjee, J.

Can a real estate developer delay handing over possession of an apartment by linking the deadline to a fire safety clearance, even when construction has already begun? The Supreme Court of India recently addressed this critical question in a batch of appeals concerning the “The Corridors” project in Gurgaon. The court examined the legality of clauses in apartment buyer agreements that heavily favored the developer, and whether homebuyers are entitled to a refund for inordinate delays. This judgment clarifies the rights of homebuyers and sets a precedent for fair practices in the real estate sector. The judgment was authored by Justice Indu Malhotra, with Justices Dr. Dhananjaya Y Chandrachud and Indira Banerjee concurring.

Case Background

The case revolves around the “The Corridors” housing project in Gurgaon, where several apartment buyers faced significant delays in receiving possession of their units. The project was initially licensed to Precision Realtors Pvt. Ltd. and Blue Planet Infra Developers, but the license was later transferred to IREO Grace Realtech Pvt. Ltd. (the Appellant). The project involved multiple towers and 1356 apartments.

Building plans were sanctioned on July 23, 2013, with a condition to obtain a Fire Authority NOC within 90 days. Apartment bookings began in 2013, and on August 7, 2013, one of the respondents, Abhishek Khanna, was allotted a 2BHK apartment. The developer applied for a Fire NOC on October 23/24, 2013, but faced objections from the Municipal Corporation, which were not resolved until November 27, 2014, when the Fire Service granted approval.

The Apartment Buyers’ Agreements were issued with a construction-linked payment plan. The agreement stipulated that possession would be given within 42 months from the approval of building plans, with a grace period of 180 days. However, the developer contended that the 42-month period should commence from the date of the Fire NOC. The homebuyers argued that the delay was due to the developer’s failure to obtain timely approvals and that they were entitled to a refund due to the inordinate delay.

Timeline

Date Event
N/A License granted to Precision Realtors Pvt. Ltd. and Blue Planet Infra Developers for the housing project.
N/A License for construction transferred to IREO Grace Realtech Pvt. Ltd.
July 23, 2013 Building Plans sanctioned by the Directorate of Town and Country Planning, Haryana.
August 7, 2013 Apartment allotted to Abhishek Khanna.
October 23/24, 2013 Developer applied for Fire NOC.
December 12, 2013 Environmental clearance obtained.
December 30, 2013 Municipal Corporation raised 16 objections regarding the Fire Fighting Scheme.
January 22, 2014 Developer replied to objections, claiming they were rectified.
March 25, 2014 Apartment Buyers received a copy of the Apartment Buyer’s Agreement.
March 28, 2014 Municipal Corporation stated the deficiencies in the Fire NOC application were not cured.
May 12, 2014 Apartment Buyer’s Agreement executed with Abhishek Khanna.
November 27, 2014 Fire Fighting Scheme approved by the Director, Haryana Fire Service.
February 20, 2017 District Town Planner (Enforcement), Gurgaon, issued a restraint order to stop construction of Tower A and B.
December 27, 2017 Abhishek Khanna filed a Consumer Complaint before the National Commission.
September 18, 2018 National Commission ruled against the developer in a similar case, “IREO Grace Realtech Pvt. Ltd. v. Ritu Hasija”.
September 24, 2018 National Commission followed the “Ritu Hasija” ruling in “Subodh Pawar v. IREO Grace Realtech Pvt. Ltd.”.
January 28, 2019 Supreme Court dismissed the SLP against the “Subodh Pawar” ruling, with the developer agreeing to refund the amount.
March 12, 2019 Haryana RERA ruled that the due date for possession would be computed from the date of Fire Approval.
March 28, 2019 National Commission allowed consumer complaints, directing a refund with 10% interest.
May 31, 2019 Occupation Certificate issued for certain towers of the project.

Course of Proceedings

The National Consumer Disputes Redressal Commission (National Commission) initially ruled in favor of the apartment buyers, directing a refund of the deposited amounts due to the inordinate delay in completing the project and obtaining the Occupation Certificate. This decision was based on the Commission’s earlier ruling in “IREO Grace Realtech Pvt. Ltd. v. Ritu Hasija,” where similar clauses in the Apartment Buyer’s Agreement were deemed unfair and one-sided.

The National Commission also followed its previous order in the case of “Subodh Pawar v. IREO Grace Realtech Pvt. Ltd.”, where it had directed a refund with interest. The Supreme Court had dismissed the Special Leave Petition (SLP) filed by the developer in the Subodh Pawar case, with the developer agreeing to refund the amount with interest.

The Haryana Real Estate Regulatory Authority (RERA) also addressed the issue, holding that the due date for possession should be calculated from the date of the Fire NOC. However, RERA did not allow a refund, directing the developer to hand over possession by June 30, 2020.

The developer appealed the National Commission’s decision to the Supreme Court, arguing that the 42-month period for handing over possession should commence from the date of the Fire NOC and that the apartment buyers were bound by the terms of the agreement.

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Legal Framework

The Supreme Court considered the following key legal provisions:

  • Consumer Protection Act, 1986: This act defines “complaint,” “deficiency,” “service,” and “unfair trade practice.” It provides a framework for consumer protection and redressal of grievances, including the power to declare unfair contract terms as null and void.

    • Section 2(1)(c): Defines “complaint” as an allegation of unfair or restrictive trade practices, or defects in goods.
    • Section 2(1)(g): Defines “deficiency” as any fault, shortcoming, or inadequacy in the quality, nature, or manner of performance.
    • Section 2(1)(o): Defines “service” to include housing construction.
    • Section 2(1)(r): Defines “unfair trade practice” as a practice that adopts unfair methods to promote the sale or supply of goods or services.
    • Section 3: States that the provisions of this Act are in addition to, and not in derogation of, any other law.
    • Section 14: Empowers Consumer Fora to redress deficiency of service and compensate consumers.
  • Haryana Fire Safety Act, 2009: This act mandates obtaining a Fire NOC before commencing construction of buildings.

    • Section 15: Requires approval of a Fire Fighting Scheme and issuance of a No Objection Certificate before construction.

Arguments

Appellant (Developer) Arguments:

  • The 42-month period for handing over possession should start from the date of the Fire NOC (November 27, 2014), as the agreement stated that the period would commence after “fulfilment of the pre-conditions imposed thereunder.”
  • The Building Plans stipulated that the developer must obtain an NOC from the Ministry of Environment & Forests before starting construction.
  • The Apartment Buyers were bound by the terms of the agreement, which clearly stated that the “Commitment Period” would start only after fulfilling pre-conditions.
  • The delay in obtaining the Fire NOC was not attributable to the developer, as the authority was responsible for granting a provisional NOC within 60 days.
  • The payment plan was linked to construction milestones, and no installments were taken before the Fire NOC was obtained.
  • Delays are inevitable in large development projects, and the agreement contemplated a reasonable grace period.
  • The National Commission did not have the jurisdiction to declare contractual terms as unfair under the Consumer Protection Act, 1986.
  • The RERA decision should be given primacy over the National Commission decision, as RERA is a specialized fact-finding authority for real estate projects.
  • The developer had completed Phase I of the project and offered possession to the apartment buyers.
  • The Consent Order passed in “IREO Grace Realtech Pvt. Ltd. v. Surendra Arora” could not be relied upon as a precedent.

Respondent (Apartment Buyers) Arguments:

  • The 42-month period should start from the date of approval of the building plans (July 23, 2013), and the developer was required to hand over possession by January 22, 2017, plus a grace period of 6 months, which expired on July 22, 2017.
  • The grant of Fire NOC was not a pre-condition for commencing construction, as the developer had started construction before the Fire NOC was obtained.
  • The developer sought payment of the first three installments before receiving the Fire NOC.
  • The sanctioned Building Plans required the Fire Safety NOC (Provisional) to be obtained within 90 days of the Building Plan approval, which expired on October 21, 2013. The developer applied for the NOC after this period.
  • The developer was lax in obtaining the Fire NOC, which took more than 16 months from the date of Building Plan approval.
  • The agreement contained one-sided clauses and constituted an unfair trade practice.
  • The homebuyers had availed loans to pay installments and were unable to pay further installments due to the inordinate delay.
  • The Fire NOC was not a pre-condition for commencement of construction work, as per the order passed in the case of “IREO Victory Valley Pvt. Ltd. v. Shamshul Hoda Khan”.

The innovativeness of the argument by the Apartment Buyers lies in challenging the developer’s interpretation of the agreement, emphasizing that the delay was due to the developer’s own negligence and not due to external factors. They also highlighted the one-sided nature of the agreement, which was a novel approach at that time.

Main Submission Sub-Submissions Party
Commencement Date for 42-Month Period From Fire NOC Date Developer
From Building Plan Approval Date Apartment Buyers
Fire NOC not a pre-condition for commencement of construction Apartment Buyers
Binding Nature of Agreement Apartment Buyers are bound by the terms Developer
Terms are one-sided and not binding Apartment Buyers
Delay in Obtaining Fire NOC Delay not attributable to Developer Developer
Delay due to Developer’s Laxity Apartment Buyers
Primacy of RERA vs. Consumer Protection Act RERA decision should prevail Developer
Consumer Protection Act provides additional remedy Apartment Buyers

Issues Framed by the Supreme Court

The Supreme Court framed the following issues for consideration:

  1. Determination of the date from which the 42-month period for handing over possession is to be calculated under Clause 13.3 of the Apartment Buyer Agreement.
  2. Whether the terms of the Apartment Buyer’s Agreement were one-sided and not binding on the Apartment Buyers.
  3. Whether the provisions of the Real Estate (Regulation and Development) Act, 2016 (RERA Act) must be given primacy over the Consumer Protection Act, 1986.
  4. Whether, due to the inordinate delay in handing over possession, the Apartment Buyers were entitled to terminate the agreement and claim a refund with interest.

Treatment of the Issue by the Court

The following table demonstrates as to how the Court decided the issues

Issue Court’s Decision Brief Reasoning
Date for calculating the 42-month period From the date of Fire NOC The agreement stipulated that the period would commence after “fulfilment of the pre-conditions,” which included obtaining the Fire NOC.
One-sided nature of the agreement Terms were one-sided and unfair The agreement heavily favored the developer, imposing stringent conditions on buyers while providing limited recourse for delays.
Primacy of RERA over Consumer Protection Act Consumer Protection Act provides additional remedy The Consumer Protection Act provides an additional remedy, and its provisions are not in derogation of other laws, including the RERA Act.
Entitlement to terminate the agreement and claim refund Yes, for certain categories of buyers Buyers in Phase 2, where the Occupation Certificate was not obtained, were entitled to a refund. Buyers in Phase 1 were obligated to take possession but with delay compensation.
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Authorities

The Supreme Court considered the following authorities:

Authority Court How it was considered Relevance
Lucknow Development Authority v. M.K. Gupta, (1994) 1 SCC 243 Supreme Court of India Explained Discussed the legislative intent of including “housing construction” within the ambit of service under the Consumer Protection Act.
Pioneer Urban Land and Infrastructure Ltd v. Govindan Raghavan, (2019) 5 SCC 725 Supreme Court of India Followed Held that one-sided clauses in an agreement constitute an unfair trade practice and that consumers cannot be bound by such clauses.
Wg. Cdr. Arifur Rahman Khan & Others v. DLF Southern Homes Pvt. Ltd., 2020 SCC Online SC 667 Supreme Court of India Affirmed Affirmed the view taken in Pioneer, that the terms of an agreement authored by the Developer does not maintain a level playing field.
Secretary, Thirumurugan Cooperative Agricultural Credit Society v. M. Lalitha (dead) through LRs and others, (2004) 1 SCC 305 Supreme Court of India Explained Stated that the Consumer Protection Act is to be interpreted broadly and purposefully to provide better protection to consumers.
National Seeds Corporation Limited v. M. Madhusudhan Reddy, (2012) 2 SCC 506 Supreme Court of India Explained Held that the remedy under the Consumer Protection Act is in addition to other remedies and that farmers are covered under the definition of “consumer.”
Virender Jain v. Alaknanda Cooperative Group Housing Society Limited and others, (2013) 9 SCC 383 Supreme Court of India Followed Followed the judgments in Thirumurugan Cooperative Agricultural Society and National Seeds Corporation Limited.
Emaar MGF Land Ltd. v. Aftab Singh, (2019) 12 SCC 751 Supreme Court of India Explained Held that the remedy under the Consumer Protection Act is confined to complaints filed by a consumer, and the existence of an arbitration clause does not restrain the Consumer Fora.
A.P. State Financial Corporation v. M/s GAR Re-rolling Corporation, (1994) 2 SCC 647 Supreme Court of India Explained Discussed the doctrine of election of remedies.
P.R. Deshpande v. Maruti Balaram Haibatti, (1998) 6 SCC 507 Supreme Court of India Explained Explained the doctrine of election based on the rule of estoppel.
National Insurance Co. Ltd. v. Mastan & Ors., (2006) 2 SCC 641 Supreme Court of India Explained Held that the doctrine of election is incorporated in Section 167 of the Motor Vehicles Act.
Transcore v. Union of India, (2008) 1 SCC 125 Supreme Court of India Explained Considered the provisions of the SARFAESI Act and the RDDB Act, and discussed the doctrine of election.
Mathew Varghese v. M. Amritha Kumar, (2014) 5 SCC 610 Supreme Court of India Followed Followed the judgment in Transcore.
M/s Imperia Structures Ltd. v. Anil Patni and Anr, (2020) 10 SCC 783 Supreme Court of India Followed Held that remedies under the Consumer Protection Act are in addition to remedies available under special statutes.
IREO Victory Valley Pvt. Ltd. v. Shamshul Hoda Khan National Commission Followed Held that the Fire NOC was not a pre-condition for commencement of construction work.

Judgment

The Supreme Court held that the 42-month period for handing over possession would be computed from the date of the Fire NOC, i.e., November 27, 2014. However, the court also noted that the terms of the Apartment Buyer’s Agreement were one-sided and unfair and that the Consumer Protection Act provided an additional remedy to the homebuyers.

The court categorized the apartment buyers into two groups: those in Phase 1, where the Occupation Certificate was obtained, and those in Phase 2, where it was not. The court directed the following:

  • Phase 1 Buyers: The buyers were obligated to take possession of the apartments, but the developer was liable to pay delay compensation for the period of delay from November 27, 2018, until the date of the offer of possession.
  • Phase 2 Buyers: The buyers were entitled to a full refund of the amount deposited, along with interest at 9% per annum from November 27, 2018, until the date of payment. The refund was to be paid within three months, with a default interest of 12% per annum for any further delay.

The court also held that the developer could not deduct the Earnest Money or any other amount as mentioned in Clause 21.3 of the agreement.

Submission by Parties Treatment by the Court
42-month period from Fire NOC Accepted as the starting point for calculating the deadline.
Apartment Buyers are bound by the terms of the agreement Rejected, as the terms were deemed one-sided and unfair.
RERA decision should be given primacy Rejected, as the Consumer Protection Act provides an additional remedy.
Entitlement to refund due to delay Accepted for buyers in Phase 2; buyers in Phase 1 were obligated to take possession with delay compensation.
Authority How it was viewed by the Court
Lucknow Development Authority v. M.K. Gupta, (1994) 1 SCC 243 Explained the inclusion of housing construction within the ambit of “service” under the Consumer Protection Act.
Pioneer Urban Land and Infrastructure Ltd v. Govindan Raghavan, (2019) 5 SCC 725 Followed to hold that one-sided clauses in an agreement constitute an unfair trade practice.
Wg. Cdr. Arifur Rahman Khan & Others v. DLF Southern Homes Pvt. Ltd., 2020 SCC Online SC 667 Affirmed the view taken in Pioneer, that the terms of an agreement authored by the Developer does not maintain a level playing field.
Secretary, Thirumurugan Cooperative Agricultural Credit Society v. M. Lalitha (dead) through LRs and others, (2004) 1 SCC 305 Explained to support the broad and purposeful interpretation of the Consumer Protection Act.
National Seeds Corporation Limited v. M. Madhusudhan Reddy, (2012) 2 SCC 506 Explained to support the availability of remedies under the Consumer Protection Act to farmers.
Virender Jain v. Alaknanda Cooperative Group Housing Society Limited and others, (2013) 9 SCC 383 Followed to support the applicability of Consumer Protection Act as an additional remedy.
Emaar MGF Land Ltd. v. Aftab Singh, (2019) 12 SCC 751 Explained to support the view that an arbitration clause does not restrain the Consumer Fora from proceeding with the consumer complaint.
A.P. State Financial Corporation v. M/s GAR Re-rolling Corporation, (1994) 2 SCC 647 Explained to discuss the doctrine of election of remedies.
P.R. Deshpande v. Maruti Balaram Haibatti, (1998) 6 SCC 507 Explained to discuss the doctrine of election based on the rule of estoppel.
National Insurance Co. Ltd. v. Mastan & Ors., (2006) 2 SCC 641 Explained to discuss the doctrine of election in the context of the Motor Vehicles Act.
Transcore v. Union of India, (2008) 1 SCC 125 Explained to discuss the doctrine of election in the context of the SARFAESI Act and the RDDB Act.
Mathew Varghese v. M. Amritha Kumar, (2014) 5 SCC 610 Followed to support the view that the application of the SARFAESI Act is in addition to the provisions of the RDDB Act.
M/s Imperia Structures Ltd. v. Anil Patni and Anr, (2020) 10 SCC 783 Followed to support the view that remedies under the Consumer Protection Act are in addition to remedies available under special statutes.
IREO Victory Valley Pvt. Ltd. v. Shamshul Hoda Khan Followed to support the view that Fire NOC was not a pre-condition for commencement of construction work.
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What weighed in the mind of the Court?

The Supreme Court’s decision was influenced by several factors, primarily focusing on the protection of consumer rights and ensuring fairness in real estate transactions. The court emphasized that the terms of the Apartment Buyer’s Agreement were heavily skewed in favor of the developer, imposing stringent conditions on buyers while providing limited recourse for delays. The court also took note of the inordinate delays in the project, and the hardship faced by the homebuyers.

Reason Percentage
Unfair and one-sided contractual terms 30%
Inordinate delay in project completion 35%
Hardship faced by homebuyers 25%
Need for consumer protection 10%

The court also considered the fact that the developer had started construction before obtaining the Fire NOC, thus undermining the argument that the delay in obtaining the Fire NOC was the reason for the overall delay in the project. The court also took into account the fact that the homebuyers had availed loans and were paying high rates of interest, which further exacerbated their hardship.

Category Percentage
Fact 40%
Law 60%

The ratio of fact to law indicates that while the court considered the factual aspects of the case, such as the delays and the specific clauses of the agreement, the legal considerations, including the interpretation of the Consumer Protection Act and the RERA Act, played a more significant role in the final decision.

Logical Reasoning

Issue 1: Date for Calculating 42-Month Period

Did the agreement specify that the 42-month period starts after “pre-conditions” are met?

Yes: The 42-month period starts after the Fire NOC is obtained.

Decision: The 42-month period starts from the date of the Fire NOC.
Issue 2: One-Sided Nature of the Agreement

Were the terms of the agreement heavily skewed in favor of the developer, with limited recourse for buyers?

Yes: The terms were one-sided and unfair.

Decision: The terms of the agreement are not binding on the apartment buyers.
Issue 3: Primacy of RERA vs. Consumer Protection Act

Does the Consumer Protection Act provide an additional remedy to the buyers?

Yes: The Consumer Protection Act provides an additional remedy.

Decision: The Consumer Protection Act provides an additional remedy, and RERA does not have primacy.
Issue 4: Entitlement to Refund

Was the Occupation Certificate obtained for all phases of the project?

No: (Phase 2): Buyers are entitled to a full refund.

Yes: (Phase 1): Buyers are obligated to take possession, with delay compensation.

Final Decision: Buyers in Phase 2 are entitled to a refund with interest. Buyers in Phase 1 are obligated to take possession with delay compensation.

Conclusion

The Supreme Court’s judgment in IREO Grace Realtech Pvt. Ltd. vs. Abhishek Khanna & Others is a significant ruling that upholds the rights of homebuyers and sets a precedent for fair practices in the real estate sector. The court’s decision to calculate the deadline for possession from the date of the Fire NOC, while acknowledging the unfairness of the one-sided clauses in the agreement, strikes a balance between the legitimate interests of developers and the rights of consumers.

The court’s emphasis on the Consumer Protection Act as an additional remedy reinforces the importance of consumer rights and ensures that homebuyers have access to effective redressal mechanisms. The judgment also highlights the need for transparency and fairness in real estate transactions, and it serves as a reminder to developers to act responsibly and ethically.

The judgment has significant implications for the real estate sector, as it clarifies the rights of homebuyers and sets a precedent for calculating deadlines and addressing unfair contract terms. It also serves as a warning to developers that they cannot use one-sided agreements to exploit homebuyers.

In summary, the Supreme Court’s ruling in the IREO Grace Realtech case is a landmark judgment that strengthens consumer protection in the real estate sector. It sets a precedent for calculating possession deadlines, addresses unfair contract terms, and reinforces the importance of the Consumer Protection Act as an additional remedy for homebuyers. The judgment underscores the need for fairness and transparency in real estate transactions, ensuring that homebuyers are not exploited by developers.